I validated and shipped an end-to-end call summariztion service that increased a fintech's call center productivity by over 20% while increasing the quality of client service.
Can increased friction in a loan funnel lead to increased conversion? When we increased fee transparency for our largest product, more customers trusted us to solve their money needs.
By personalizing the onboarding experience for a seed stage fintech's mobile app, I increased conversion by 70% over 12 months, connecting more families with a financial assistant and essential financial products.
